ORDER/SPECIAL/PM

We apologize about the delay of your order. We at Sales Department can check your order but limited on some processes.
No need to worry, for cases like this we need to partner with our friendly and accommodating colleagues from our customer care team so they can get in touch with the courier to check the real time status of your package and serve you the best resolution to augment your satisfaction. 

Apologies for the delay of the order. Let me take a look if we have the right system to locate your order. Thank you for your patience. I appreciate you.

Thank you for waiting, Raymond. As per checking, the orders that was being delayed is now on the process of shipment from the vendor or the manufacturer going to the store. Rest assured that once the item is ready for pick up, you will be notified on your mode of communication.

SPECIAL ORDER
To facilitate the process of your special order, we need to partner with the store near you. You may reach the Lowe's ________ store at _____. They are open 7 days a week from 6am-10pm. EST. Our people at the store are trained very well in handling this type of orders. And we can definitely assure you that your concern will be taken care of as we always fulfill our promise to make your homes better for all.

PRICE MATCH NOT ELIGIBLE
I totally understand how you feel right now because I know this is important to you. However, we are tied up with the process on how the price match should work. And as an associate, we have to abide with how Lowes wants it done.

Unfortunately, we are unable to approve the price match based on the information you provided. However, you still have the option to contact our sales team or visit one of our stores for a second opinion. We apologize for any inconvenience this may caused and we appreciate your understanding. 

To do an in-store price match, just show an ad, website, printout or photo to the store to let our associates validate the price and complete the price match. 

LOWES CARD PAYMENT
Here is what you have to do. Type the Lowes card number along with the CVV on the same area. It will ask for expiration date, but Lowes cards don't have expiration dates, so just click out of the box and from there system will automatically get the card detected as the Lowes Advantage Card.